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var(--line);margin-top:2px;padding-top:10px;font-size:16px;font-weight:800}.totals-foot{color:var(--ink-faint);margin-top:6px;font-size:11px;font-weight:600}.coupon-badge{background:linear-gradient(135deg,#fff5c2,#ffe08a);border:1px solid #ffc107;border-radius:12px;justify-content:space-between;align-items:center;gap:8px;margin:8px 0;padding:10px 14px;display:flex}.coupon-tag{color:#8b4513;align-items:center;gap:4px;font-size:12px;font-weight:700;display:flex}.coupon-value{color:#d35400;font-size:13px;font-weight:800}.saldo{background:var(--grad);color:#fff;box-shadow:var(--shadow-md);border-radius:18px;padding:16px 17px}.saldo .lbl{opacity:.92;align-items:center;gap:6px;font-size:12px;font-weight:600;display:flex}.saldo .lbl .ic{width:15px;height:15px}.saldo .amt{letter-spacing:-.02em;margin-top:3px;font-size:30px;font-weight:800}.saldo .brk{border-top:1px solid #ffffff3d;flex-direction:column;gap:8px;margin-top:13px;padding-top:12px;display:flex}.saldo .brk .ln{justify-content:space-between;font-size:12.5px;font-weight:700;display:flex}.saldo .brk .ln span:first-child{opacity:.92;font-weight:500}.saldo-foot{opacity:.85;margin-top:12px;font-size:11.5px;font-weight:600}.prod-picker{border-top:1px solid var(--line);background:var(--glass-strong);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);padding:10px 16px 4px}.prod-picker .comp-field{margin-bottom:8px}.pp-close{color:var(--ink-faint);cursor:pointer;background:0 0;border:0;padding:0 4px;font-size:15px}.pp-results{flex-direction:column;gap:6px;max-height:260px;padding-bottom:6px;display:flex;overflow-y:auto}.pp-item{text-align:left;background:var(--card);border:1px solid var(--line);cursor:pointer;border-radius:12px;align-items:center;gap:10px;width:100%;padding:6px 10px 6px 6px;transition:background .12s;display:flex}.pp-item:hover{background:var(--brand-soft)}.pp-item:disabled{opacity:.5;cursor:default}.pp-item img{object-fit:cover;background:var(--brand-soft);border-radius:9px;flex:none;width:42px;height:42px}.pp-info{flex:1;min-width:0}.pp-name{color:var(--ink);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:700;overflow:hidden}.pp-price{color:var(--brand);font-size:12px;font-weight:800}.pp-send{color:var(--brand-600);flex:none;font-size:11px;font-weight:700}.attach-btn,.mic-btn{border:1px solid var(--line);background:var(--card);width:44px;height:44px;color:var(--brand);cursor:pointer;border-radius:14px;flex:none;place-items:center;transition:background .12s;display:grid}.attach-btn:hover,.mic-btn:hover{background:var(--brand-soft)}.composer.rec-bar{gap:12px}.rec-info{color:var(--ink);flex:1;align-items:center;gap:9px;font-size:14px;font-weight:700;display:flex}.rec-dot{background:#e23b3b;border-radius:50%;width:11px;height:11px;animation:1.1s ease-in-out infinite rec-pulse}@keyframes rec-pulse{0%,to{opacity:1}50%{opacity:.25}}.rec-cancel{border:1px solid var(--line);background:var(--card);width:40px;height:40px;color:var(--ink-soft);cursor:pointer;border-radius:12px;flex:none;place-items:center;display:grid}.rec-cancel:hover{color:#e23b3b;border-color:#e23b3b}.rec-sending{color:var(--brand);font-weight:700}.attach-menu{background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow-md);z-index:10;border-radius:12px;min-width:200px;position:absolute;bottom:50px;left:0}.attach-menu button{text-align:left;width:100%;color:var(--ink);cursor:pointer;background:0 0;border:none;border-radius:0;align-items:center;gap:10px;padding:12px 16px;font-size:14px;font-weight:600;display:flex}.attach-menu button:first-child{border-radius:12px 12px 0 0}.attach-menu button:last-child{border-radius:0 0 12px 12px}.attach-menu button:hover{background:var(--brand-soft)}.attach-menu button .ic{color:var(--brand)}.composer{background:var(--glass);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-top:1px solid var(--line);align-items:center;gap:10px;padding:14px 22px 16px;display:flex}.comp-field{background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow-sm);border-radius:18px;flex:1;align-items:center;gap:8px;padding:4px 8px 4px 16px;display:flex}.comp-field input{font:inherit;color:var(--ink);background:0 0;border:0;outline:none;flex:1;padding:10px 0;font-size:15px}.comp-field input::placeholder{color:var(--ink-faint)}.send-btn{cursor:pointer;background:var(--grad);color:#fff;border:0;border-radius:17px;flex:none;place-items:center;width:50px;height:50px;transition:transform .12s;display:grid;box-shadow:0 8px 18px #e1187357}.send-btn:hover{transform:translateY(-1px)scale(1.03)}.composer.locked{color:var(--ink-soft);justify-content:center;font-weight:600}.composer.coach{background:#faf7ff;border-top:1px dashed #d8c8f5;padding:10px 22px}.composer.coach .comp-field{background:var(--card);border:1.5px dashed #c9b4ee}.composer.coach .send-btn{background:linear-gradient(135deg,#8a6fd8 0%,#5b3fa8 100%);border-radius:12px;width:auto;height:42px;padding:0 16px;font-weight:800;box-shadow:0 8px 18px #7a5ac84d}.composer.dev{background:var(--side);border-top:1px dashed var(--line);padding:9px 22px}.composer.dev .comp-field{background:var(--side);border-style:dashed}.composer.dev .send-btn{background:var(--card);width:auto;height:40px;color:var(--brand);border:1px solid var(--line);box-shadow:none;border-radius:12px;padding:0 16px;font-weight:700}.panel{background:var(--side);border-left:1px solid var(--line);flex-direction:column;gap:18px;padding:18px;display:flex;overflow-y:auto}.panel .placeholder{color:var(--ink-faint);font-style:italic}.p-sect{flex-direction:column;display:flex}.sect-t{letter-spacing:.06em;text-transform:uppercase;color:var(--ink-faint);margin-bottom:9px;font-size:11px;font-weight:800}.cust{text-align:center;flex-direction:column;align-items:center;display:flex}.cust .p-ava{width:86px;height:86px;font-size:30px}.cust-name{letter-spacing:-.3px;margin-top:11px;font-size:19px;font-weight:800}.cust-sub{color:var(--ink-faint);font-variant-numeric:tabular-nums;margin-top:3px;font-size:12.5px;font-weight:600}.cust-tags{flex-wrap:wrap;justify-content:center;gap:6px;margin-top:11px;display:flex}.cust-tags .tag{letter-spacing:.2px;border-radius:7px;padding:3px 9px;font-size:10.5px;font-weight:700}.tag.st-bot_active{background:var(--brand-soft);color:var(--brand-600)}.tag.st-needs_human{background:var(--brand);color:#fff}.tag.st-human_active{background:var(--sup-soft);color:var(--sup)}.tag.st-stage{background:var(--card);border:1px solid var(--line);color:var(--ink-soft)}.tag.st-prio{background:var(--amber-soft);color:var(--amber)}.cust .raise-note{width:100%;margin-top:11px}.cust .crm-btn{margin-top:12px}.kv{justify-content:space-between;gap:10px;padding:4px 0;display:flex}.kv span:first-child{color:var(--ink-soft)}.kv span:last-child{text-align:right;font-weight:700}.raise-note{background:var(--brand-soft);border:1px solid var(--line);color:var(--brand-700);border-radius:12px;padding:10px 12px;font-size:13px;font-weight:600}.empty{color:var(--ink-faint);background:var(--chat-bg);grid-column:3/5;place-items:center;font-size:16px;display:grid}.ultra{background:var(--line);grid-column:3/5;gap:2px;min-width:0;min-height:0;display:grid}.ultra-1{grid-template-columns:1fr}.ultra-2{grid-template-columns:1fr 1fr}.ultra-3,.ultra-4{grid-template-rows:minmax(0,1fr) minmax(0,1fr);grid-template-columns:1fr 1fr}.ultra-cell{min-width:0;min-height:0;display:grid}.ultra-cell .chat{min-height:0}.chat.compact .chat-head{gap:10px;padding:8px 14px}.chat.compact .chat-head .ava{width:36px;height:36px;font-size:12px}.chat.compact .ch-name{font-size:14px}.chat.compact .stream{padding:12px 14px}.chat.compact .composer{padding:8px 12px 10px}.chat.compact .composer.coach{padding:7px 12px}.chat.compact .send-btn{border-radius:13px;width:40px;height:40px}.chat.compact .composer.coach .send-btn{white-space:nowrap;border-radius:12px;width:auto;height:36px;padding:0 13px;font-size:13px}.chat.compact .msg-img{width:150px}.chat.compact .msg-audio{width:200px}.cell-btn{border:1px solid var(--line);background:var(--card);width:32px;height:32px;color:var(--ink-soft);cursor:pointer;border-radius:10px;place-items:center;display:grid}.cell-btn:hover{background:var(--brand-soft);color:var(--brand)}.conv-bot{align-items:center;gap:8px;display:flex}.conv-bot .conv-msg{flex:1;min-width:0}.unread-badge{background:var(--grad);color:#fff;min-width:19px;height:19px;box-shadow:var(--shadow-sm);border-radius:999px;flex:none;place-items:center;padding:0 5px;font-size:11px;font-weight:800;display:grid}.conv.unread .conv-name{color:var(--ink);font-weight:800}.conv.unread .conv-msg{color:var(--ink);font-weight:700}.conv.unread .conv-time{color:var(--brand);font-weight:800}.conv{position:relative}.ultra-badge{background:var(--grad);color:#fff;width:18px;height:18px;box-shadow:var(--shadow-sm);z-index:1;border-radius:50%;place-items:center;font-size:11px;font-weight:800;display:grid;position:absolute;bottom:8px;right:10px}.trace{flex-direction:column;align-self:center;gap:2px;max-width:86%;margin:1px 0 4px;display:flex}.trace-line{color:#8a6b7c;background:var(--glass);border:1px solid var(--line-soft);white-space:pre-wrap;word-break:break-word;border-radius:8px;padding:3px 9px;font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:11.5px}.trace-line .gear{opacity:.6}.trace-line.err{color:#b3261e;background:#fdecea;border-color:#f3c9c4;font-weight:600}.typing-bubble{align-items:center;gap:8px;min-height:20px;padding:12px 16px;display:inline-flex}.typing-dots{align-items:center;gap:4px;display:inline-flex}.typing-dots span{background:var(--brand);opacity:.4;border-radius:50%;width:7px;height:7px;animation:1.2s ease-in-out infinite both typing-bounce;display:inline-block}.out .typing-dots span{background:#fff}.typing-dots span:first-child{animation-delay:-.24s}.typing-dots span:nth-child(2){animation-delay:-.12s}.typing-dots span:nth-child(3){animation-delay:0s}@keyframes typing-bounce{0%,80%,to{opacity:.35;transform:translateY(0)}40%{opacity:1;transform:translateY(-4px)}}.typing-line{color:var(--brand);align-items:center;gap:5px;font-weight:600;display:inline-flex}.typing-line .typing-dots span{width:5px;height:5px}:root[data-theme=dark] .bubble.coach-note{border-color:#4a3768;color:#d3c2f5!important;background:#241a2e!important}:root[data-theme=dark] .bubble.coach-note .who{color:#b49af0}:root[data-theme=dark] .bubble.coach-note .meta .t{color:#9a86c8}:root[data-theme=dark] .composer.coach{background:#1b1622;border-top-color:#3a2d4a}:root[data-theme=dark] .composer.coach .comp-field{border-color:#5a4880}:root[data-theme=dark] .trace-line.err{color:#ff8a80;background:#3a1512;border-color:#5c241f}:root[data-theme=dark] .chip:hover{border-color:var(--brand)}.usermenu{position:relative}button.rail-ava{cursor:pointer;padding:0;font-family:inherit}button.rail-ava:hover{filter:brightness(1.05)}.usermenu-backdrop{z-index:40;position:fixed;inset:0}.usermenu-pop{z-index:41;background:var(--panel);border:1px solid var(--line);min-width:200px;box-shadow:var(--shadow-lg);border-radius:14px;padding:12px;position:absolute;bottom:0;left:calc(100% + 10px)}.usermenu-name{color:var(--ink);font-size:14px;font-weight:700}.usermenu-mail{color:var(--ink-soft);word-break:break-all;margin-top:2px;font-size:12px}.usermenu-out{background:var(--brand);color:#fff;cursor:pointer;border:0;border-radius:10px;width:100%;margin-top:10px;padding:8px 10px;font-size:13px;font-weight:600}.usermenu-out:hover{background:var(--brand-600)}.auth-gate{background:var(--chat-bg);place-items:center;min-height:100vh;padding:24px;display:grid}.auth-card{text-align:center;background:var(--panel);border:1px solid var(--line);width:100%;max-width:380px;box-shadow:var(--shadow-lg);border-radius:22px;padding:40px 32px}.auth-logo{width:56px;height:56px;margin-bottom:14px}.auth-card h1{letter-spacing:-.4px;margin-bottom:6px;font-size:24px;font-weight:800}.auth-card h1 span{color:var(--brand)}.auth-card p{color:var(--ink-soft);margin-bottom:24px;font-size:14px}.auth-btn{background:var(--panel);width:100%;color:var(--ink);border:1px solid var(--line);cursor:pointer;box-shadow:var(--shadow-sm);border-radius:12px;justify-content:center;align-items:center;gap:10px;padding:12px 16px;font-size:14px;font-weight:600;transition:border-color .2s,box-shadow .2s;display:inline-flex}.auth-btn:hover{border-color:var(--brand);box-shadow:var(--shadow-md)}.usermenu-name{align-items:center;gap:8px;display:flex}.usermenu-badge{letter-spacing:.5px;color:#fff;background:var(--brand);border-radius:6px;padding:2px 6px;font-size:10px;font-weight:800}.usermenu-avail{color:var(--ink-soft);cursor:pointer;align-items:center;gap:8px;margin-top:10px;font-size:13px;display:flex}.usermenu-avail input{accent-color:var(--green)}button.rail-ava{position:relative}button.rail-ava.avail:after,button.rail-ava.away:after{content:"";border:2px solid var(--rail);border-radius:50%;width:11px;height:11px;position:absolute;bottom:-1px;right:-1px}button.rail-ava.avail:after{background:var(--green)}button.rail-ava.away:after{background:var(--ink-faint)}.usermenu-job{color:var(--ink-faint);text-transform:uppercase;letter-spacing:.4px;margin-top:3px;font-size:11px}.pool-nav{background:var(--chat-bg);border:1px solid var(--line);scrollbar-width:none;border-radius:13px;gap:3px;margin:2px 16px 12px;padding:3px;display:flex;overflow-x:auto}.pool-nav::-webkit-scrollbar{display:none}.pool-seg{color:var(--ink-soft);cursor:pointer;white-space:nowrap;background:0 0;border:0;border-radius:10px;flex:1 0 auto;justify-content:center;align-items:center;gap:6px;padding:8px 13px;font-size:13px;font-weight:600;transition:background .15s,color .15s,box-shadow .15s;display:inline-flex}.pool-seg:hover:not(.active){color:var(--ink);background:#e1187312}.pool-seg.active{background:var(--panel);color:var(--brand);box-shadow:0 1px 2px #781e4b29, 0 0 0 1px var(--line);font-weight:700}.pool-seg .n{opacity:.5;font-size:12px;font-weight:700}.pool-seg.active .n{opacity:.9}.pool-ico{font-size:13px;line-height:1}.pool-txt{line-height:1}.person-row{text-align:left;cursor:pointer;background:0 0;border:0;align-items:center;gap:12px;width:100%;padding:10px 16px;transition:background .12s;display:flex}.person-row:hover{background:var(--hover)}.person-row:disabled{opacity:.5;cursor:default}.person-row>.ic{color:var(--brand);opacity:.7;flex:none}.person-ava{color:#fff;border-radius:50%;flex:none;place-items:center;width:40px;height:40px;font-size:13px;font-weight:700;display:grid}.person-info{flex:auto;min-width:0}.person-name{color:var(--ink);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.person-sub{color:var(--ink-soft);margin-top:1px;font-size:12px}